Frequently Asked Questions:

#1 Most frequently asked question:

Can I call you to place my order (or will you call me)?

I wear all the hats in this company (inventory control, accountant, bookeeper, packager, research & development, web designer, customer service, pick up and delivery of supplies, scheduler, peace-keeper, cleaning lady, cook, etc.) and there just isn’t enough hours in the day to do everything I have to do to ensure orders go out in a timely manner and also answer phone calls. I ship out between 30 and 50 orders per day 6 days a week, answering (or making) phone calls just isn’t possible at this time.

I am more than happy to answer any question you may have via email. I can generate an email response in less than 1 minute, while the average phone call lasts 15 to 20 minutes (or more). 

I apologize in advance if you do not like this policy. Until I learn how to clone myself a few times, this policy will remain in effect.

If you are nervous about putting your credit card information on the internet, please feel free to mail in a check or money order for your order. It’s much more dangerous to hand your credit card to some 18 year old with purple hair and a nose ring working the cash register at a convenience store than to put it on a site like this that has digitally encrypted security surrounding credit card transactions.

NEWSFLASH:   Earlier last year for 1 week, I tried to offer phone customer service. For 7 days, I put my phone number on the site and posted hours people could call. They were generous hours, from 7 am (est) to 11 pm (est). This is what I found:

I answered and logged 49 calls in 7 days.

Of those, 42 were questions that are blantantly answered on this page or, worse yet, right on the product page they were referring to.

2 calls were from idiots that called between 3 am and 5 am, wanting a service usually available via a 900 number with a charge of $2.99 per minute. 

1 call was from a man shouting obscenties at me and calling me things I wouldn’t say in front of my mother, all because he felt $26 was too much to pay in shipping for 85 pounds traveling from Ohio to Oregon. (My guess is this obnoxious man licked some lead paint in his youth)

1 call was from an elderly lady that spent 25 minutes describing her gout problems. She never did get around to asking a magnet-related question (and I didn’t feel much like eating for the rest of the day).

3 calls were actually legitimate questions. However, those questions could have easily been answered by me in 30 seconds via email.

Sorry! My sanity is worth more than that!

(Also, if you cannot see the humor in the above, please know that you are 1 in a million. The other 999,999 people have a sense of humor.)

How long will it take for my order to ship?

Orders for the adhesive business cards will generally ship within 1 week. Orders for any other product will generally ship in 1 to 2 weeks, depending on the product, current lead times, etc. If you are concerned about the ship date, please contact me prior to placing your order and I can give you an APPROXIMATE date of shipment. Please remember that the date I give you is approximate and could change at any time.

Can you ship part of my order now and the rest when the order is finished in production?

Maybe. It depends on the product and current stock.

Do you have any restrictions on international orders?

We do not ship wholesale orders internationally with the exception of Canada.

What if I need to cancel my order?

It depends on when you cancel it. If the order is already in production, it cannot be cancelled. If it is not yet in production, the order can generally be cancelled with a $50 order cancellation fee.

Answer: The inkjet printable material can be printed in *virtually* all inkjet printers, regardless of make or model. This material can NOT be printed in a laser printer, as it will damage the printer. They also cannot be used in a copier. If you use these products in your laser printer or copier you will void the warranty on your equipment. **WE ARE IN NO WAY, SHAPE OR FORM RESPONSIBLE FOR DAMAGE RESULTING IF YOU CHOOSE TO IGNORE THIS. THIS WARNING IS ALSO SENT WITH EACH ORDER IN THE FORM OF A SHEET OF INSTRUCTIONS. PLEASE READ THEM!**

Please don’t email and say, ’I have a _____ printer. Can this be used in it?’ I don’t have every owners manual to every printer ever made. I have been selling these products for 6 years and have only come across two customers that said the magnet wouldn’t feed through their printers properly. Read the owners manual for your printer or look up the manufacturer’s online documentation for the specs on your printer.

What’s the difference in the 20 mil and 30 mil Adhesive Business Cards?

The 30 mil business cards are a thicker material, more like the business cards you would purchase at the big office supply stores. The 20 mil business cards are perfect for people that want to include magnetic advertising in mailings, as they are lighter.

Is a thicker magnet a stronger magnet?

No. The magnetic properties of a magnet are not determined by the thickness of the magnet. The 30 mil magnet is no stronger than the 20 mil magnet.

Is this product exactly like the ones I bought at the store (or thinner, thicker, etc.)?

I do not have access to every office supply store’s inventory nationwide. I can tell you how thick our material is and how it compares IN GENERAL to office supply store products.
Our printable material is, in general, much thicker than printable products sold nationwide. If you are concerned about the thickness, see the next question.


How thick is a mil?

One sheet of copy paper is about 4 mils in thickness. Thus, a 20 mil magnet is about as thick as 5 pieces of copy paper stacked together. A 16 mil magnet is comparable to 4 pieces of copy paper stacked together, etc.

I placed an order a month ago and placed one a few days ago for the same product and this order feels a bit thinner/thicker than my last order. Why? 

All products will be +/- 2 mils in thickness. While we strive for consistency, you may notice a small difference between orders since they may come from different batches. If you are purchasing magnet to print on to fill an order for one of your customers, please order all the magnet at one time. This will better ensure all sheets are the same thickness for your customer’s order.

Are the Adhesive Business Cards magnetically strong?

Each card will hold up several pieces of copy paper on the fridge.

Are the Printable Magnetic Business cards strong?

Again, each card will hold up several pieces of copy paper on the fridge.

I  want to buy a bunch of stuff, will you ship it for free?

No. When you checkout, the shipping costs for the materials you have purchased will be calculated and added to your order. We run a very successful business and our customers are expected to pay for the shipping of their materials. We do occasionally run special ’free shipping’ offers on certain products.

I want to try one sheet of printable material to see if it meets my standards. Will you send me one sheet for free?

Please visit our retail site at www.magnetvalley.com to order smaller quantities to try them out.                                                   

I would like to see the adhesive business cards, to see which one I am interested in. Will you send me samples?

Yes, we will. If you would like 1 sample each of the 20 mil, 30 mil, and 60 mil business cards, please send $2.75 via Paypal to: office@magnetvalley.com.