Magnet Valley: Who are we?

Magnet Valley is a wholesale supplier of magnetic products. We buy directly from the manufacturer in huge, bulk quantities to give you the best prices around! We offer fast shipping and excellent customer service. If you have a question, please ask!

Just how big is Magnet Valley? We will do close to a half a million dollars in sales this year alone!

My name is Cathy Cunningham and I am the owner and operator of Magnet Valley. I have a Bachelor of Science Degree in Environmental Science from a small, private liberal arts college (Class of ’96 and yes, I am a tree hugger). I have previously worked as a Safety and Environmental Director for a large multi-state company, as well as an IT Manager/ Network Administrator for the same company.

I started this business shortly after the events of 9-11 when the company I worked for was bought out by a slimey, slimey (icky) piece of pond slime from southern WV (seriously, look up ’pond slime’ in the dictionary, he’s in there). It has grown beyond my wildest dreams! (This paragraph formerly referred to a slimey slimey (icky) weasel until a former co-worker pointed out that weasels don’t deserve to be brought down to that level so I switched it to ’pond slime’.)

I buy only 100% American Made Products and am dedicated voraciously to continue doing so. If you are from a company selling foreign magnet, do not bother emailing me and asking if I would like to sell your products. I wouldn’t. Ever.

You will find me very friendly and helpful (although very busy). If you send me an email at 2 am, I just may answer it within a few minutes as I tend to work about 20 hours a day, 7 days a week. I have a good sense of humor (maybe you could tell) and I LOVE what I do. How many people can say that and mean it?

With that said, however, I will tell you the two things that annoy me more than anything else in the world (seriously): People that email me with questions that are blatantly answered on my ’Frequently Asked Questions’ page or right on the product page. Come on, that’s why it’s called ’Frequently Asked Questions’! The second thing is people that order without ever actually taking the 8 seconds needed to read the description of what they are ordering and then want to return it. Again, that’s why the description is there, otherwise, we’d just have a site that said ’send us some money and we’ll send you some magnets’ and that’s all.

I have learned that there are a lot of people out there that won’t be happy with anything in their lives. Some companies bend over backwards for rude and pushy customers. I am not one of those companies.

Just for the fun of it, here are some of the funny (ok, hysterical) questions or comments I have received (along with my mental answers):

1. What size are those 3.5" x 5" Adhesive Photo Sheets? (Ummm, 3.5" x 5"?)

2. I have an HP Inkjet Printer. Can I use it to print on the inkjet printable stuff? (What exactly does ’inkjet printable’ mean to this man?)

3. Do you carry those magnetic thingys they have at Wal Mart? (Uh, could you be a tad more specific?)

4. If it says the paper is white, will it actually be white or another color? (Is this a trick question?)

5. Please send me 25 sheets of glossy magnetic paper. If I like it, I’ll send you the money for it.  (Heeeeere’s your sign....)

6. Me: I see you have left the shipping address blank on your order. Please send me the address so I can ship out your order.
Customer: I’m sorry, I don’t give that kind of information out.
(D’oh)

7. I ordered 1 sheet of magnetic paper from you a few days ago and when I received the package today, there was only 1 sheet inside. When will the rest be coming?
(When you pay for it?)

8. Where is my order? (That’s all, no name, no address, no order id, nothing. I wanted to respond, ’Peru, I sent it to Peru’)

9. I read on your faq page that you don’t take phone calls. Can I call you? (Did you bump your head after reading the faq page?)

10. I just placed an order and it was $12.50 for UPS Ground and $84.50 for UPS Next Day Air. I don’t want to pay $84.50, so I paid the $12.50. Please ship it next day air, though, as I need it fast. (As soon as you pay the extra $72 bucks, I’d be glad to, otherwise it will ship UPS Ground.)

11. Why should I send you money before I recieve the magnets? You should send the order and THEN I’ll send the money. (Have you tried this at Wal Mart recently? ’Yes, I’m just gonna take this pair of jeans home, wear them around, if I like them I’ll bring back the money to pay for them’......)

Honestly, what are these people thinking?

(More coming soon, I’m sure of it :)

When you email Magnet Valley, you will not get one of those annoying auto-responses ’thanks for your email, we will get to you as soon as we can’. In fact, the only person that will email you is ME. I run this business alone (with the exception of some slave-labor from family :) and take pride in giving superior customer service.

I am available by email at:  office@magnetvalley.com

Thanks & Have a Great Day!

Cathy Cunningham